TERMS OF USE
VAKKO E-COMMERCE WEBSITE
These Terms of Use govern access to and use of the website www.vakko.com (the “Website”), which is operated by Vakko Tekstil ve Hazır Giyim Sanayi İşletmeleri A.Ş. (“Vakko”), including related services, features and functionalities offered through the Website and its integration with physical stores.
1. GENERAL PROVISIONS
1.1 Applicability of the Terms of Use
By accessing or using the Website, users acknowledge that they have read and understood these Terms of Use and agree to be bound by them.
Vakko may update these Terms of Use from time to time to reflect changes in applicable laws, technological developments or improvements to the services offered through the Website. Where required by applicable law, users will be informed of material changes.
Continued use of the Website after updated Terms of Use have been made available may constitute acceptance of such changes. If a user does not agree with the updated Terms of Use, the user should discontinue use of the Website.
1.2 Modifications to the Terms of Use
Vakko reserves the right to amend these Terms of Use where necessary. Any updated version of the Terms of Use will be published on the Website and will apply from the date indicated therein.
2. SCOPE OF SERVICES
The Vakko Website provides users with access to fashion products and related services, including:
– browsing and purchasing clothing, accessories and other products offered through the Website,
– creating and managing user accounts,
– placing orders, tracking order status and accessing order history,
– accessing recommendations and content based on user interactions with the Website, where applicable,
– benefiting from additional services, features or advantages that may be offered by Vakko from time to time, subject to technical and operational feasibility.
Users are responsible for ensuring that they have compatible devices, software and internet access necessary to use the Website. Vakko does not provide such devices or internet access.
Users must use the Website in accordance with these Terms of Use and all applicable laws.
2.1 Website availability and adjustments
Vakko may update, modify, suspend or discontinue parts of the Website where necessary to maintain, improve or adapt the Website, including for technical, security or legal reasons.
Users acknowledge that:
– temporary interruptions or limitations in access to the Website may occur, for example due to maintenance or system updates,
– uninterrupted or error-free availability of the Website cannot be guaranteed.
Nothing in these Terms of Use limits or excludes any rights that users may have under applicable mandatory consumer protection laws.
3. ACCOUNT REGISTRATION
3.1 Registration and account security
To access certain features of the Website, users may be required to create an account by providing accurate and up-to-date information.
The following information is required for account registration:
– full name,
– email address,
– delivery address,
– phone number.
Optional information may include, where applicable, date of birth, gender, preferred communication channels and style preferences.
Users must ensure that the information provided during registration is accurate and kept up to date. Providing false or misleading information may result in limitations on account functionality or suspension of the account.
Users are responsible for maintaining the confidentiality of their login credentials and must not share their account details with third parties. Vakko implements appropriate technical and organisational measures to protect account security; however, users remain responsible for any activity carried out through their account where such activity results from a failure to safeguard their login credentials.
If users become aware of or suspect unauthorised access to their account, they must notify Vakko without undue delay via the contact details provided on the Website.
3.2 Account suspension and termination
Vakko may temporarily suspend or, in serious cases, terminate a user account where there are reasonable grounds to believe that:
– the account has been used for unauthorised or fraudulent activities,
– these Terms of Use have been materially breached,
– the Website has been misused to place or manipulate orders unlawfully,
– attempts have been made to gain unauthorised access to another user’s account or personal data,
– account credentials have been shared or misused in a manner that compromises security.
Any suspension or termination will be proportionate to the circumstances and will not affect any statutory rights available to users under applicable law.
Following account termination, Vakko may retain certain data where required to comply with legal obligations, regulatory requirements or for the establishment, exercise or defence of legal claims, in accordance with applicable data protection laws.
4. USE OF THE VAKKO WEBSITE
4.1 User-generated content
Where the Vakko Website allows users to submit reviews, comments or other content, users must ensure that such content does not:
– contain defamatory, obscene or offensive material,
– promote violence, discrimination or illegal activities,
– include false or misleading statements,
– infringe the intellectual property or other rights of third parties.
Vakko reserves the right to review and remove user-generated content that violates these guidelines or applicable laws.
Users are responsible for the content they choose to submit and for ensuring that no unnecessary personal data is included in such content. Vakko does not encourage users to share identifiable personal information in public areas of the Website.
To the extent permitted by applicable law, Vakko shall not be responsible for personal data voluntarily disclosed by users through user-generated content.
5. PROTECTION OF CONTENT AND INTELLECTUAL PROPERTY RIGHTS
5.1 Protection of Website content
All text, images, videos, logos, graphics and other content made available on the Vakko Website (the “Vakko Content”) are protected by copyright, trademark and other applicable intellectual property laws.
Users may not, without prior written consent from Vakko:
– copy, reproduce, modify, distribute or publicly display Vakko Content,
– use Vakko’s trademarks, logos or branding elements,
– extract, reuse or systematically collect data from the Website for commercial purposes, including through automated means.
5.2 Limited licence for personal use
Vakko grants users a limited, non-exclusive, non-transferable and revocable licence to access and use the Website solely for personal, non-commercial purposes, including:
– browsing and purchasing products,
– managing a Vakko user account,
– accessing content and recommendations made available through the Website.
This licence does not grant users any ownership or proprietary rights in the Vakko Content or services.
5.3 User-generated content
Where the Website allows users to submit content such as reviews or comments, users grant Vakko a non-exclusive, worldwide and royalty-free licence to use, reproduce and display such content solely for the purposes of operating, maintaining and improving the Website and related services.
By submitting content, users confirm that they have the necessary rights to the content and that it does not infringe the rights of any third party or violate applicable laws or these Terms of Use.
Vakko reserves the right to remove user-generated content that violates these Terms of Use or applicable laws.
5.4 Third-party rights
Users are responsible for ensuring that any content they upload does not infringe third-party rights, including intellectual property and privacy rights.
Where third-party claims arise as a result of user-generated content, users may be held responsible to the extent permitted by applicable law. Nothing in these Terms of Use limits any mandatory rights or obligations under applicable law.
6. TERM AND TERMINATION
6.1 Term
These Terms of Use apply for as long as users access or use the Vakko Website.
6.2 User-initiated termination
Users may terminate their account and discontinue use of the Website at any time by:
– deleting their account through the account settings available on the Website, or
– requesting account deletion by contacting Vakko via the contact details provided on the Website.
6.3 Effect of termination
Upon termination of an account:
– users will no longer have access to their Vakko account,
– Vakko may retain certain information where necessary to comply with applicable legal obligations, regulatory requirements, or for the establishment, exercise or defence of legal claims, in accordance with applicable data protection laws.
6.4 Complaints
If users have any complaints regarding products or services offered through the Website, they may contact Vakko’s customer service using the contact details made available on the Website.
Users also have the right to submit complaints to the competent consumer protection authority or court in their country of residence, in accordance with applicable consumer protection laws.
Vakko will handle complaints within a reasonable timeframe and in accordance with applicable legal requirements.
7. FINAL PROVISIONS
7.1 Applicable law
These Terms of Use are subject to applicable mandatory consumer protection laws.
Nothing in these Terms of Use shall limit or exclude any rights that consumers may have under the mandatory consumer protection laws of their country of residence.
7.2 Jurisdiction
Nothing in these Terms of Use shall limit the right of consumers to bring proceedings before the courts of their place of residence or to rely on any mandatory jurisdiction rules under applicable consumer protection laws.
7.3 Assignment
Vakko may assign or transfer its rights and obligations under these Terms of Use to a third party, provided that such assignment does not adversely affect users’ rights under these Terms of Use or applicable law. Users will be informed of any such assignment where required by law.
7.4 Severability
If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.
The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent, to the extent permitted by applicable law.
7.5 Contact information
For questions regarding these Terms of Use or to report violations, users may contact Vakko using the contact details made available on the Website.