Return

Return Policy

You may return the product you purchased from Vakko Online Shop within 30 days (1 month) from the invoice date, together with your invoice. Returns will not be accepted for products whose original packaging is damaged, whose labels or accessories are missing, that have been used, or that are in a condition that cannot be resold to another customer. The original invoice and all of its copies must be sent together with the product you wish to return.

Returns are not accepted for personalized products, products that may pose a health risk due to their packaging, and perishable products such as food. Swimwear and underwear sub-group products are exchanged and returned within 14 days, provided that the hygiene label has not been removed.

If you wish to return the product you have purchased, you can create a return request by selecting the related order on the "My Account > My Orders" page. The shipping cost for the products you wish to return is covered by our company. To benefit from free shipping, you must return your package to our return address via our contracted shipping company, using the return consignment note provided to you. For returns sent via other shipping companies, the shipping cost belongs to the customer. Shipments sent with payment on delivery (collect on delivery) will not be accepted.

Once your product is delivered to us, and provided that no usage error or fault is detected during the inspection carried out by our team, the product amount will be refunded to your credit card within the legal period of 14 days. This period begins once we receive the returned product.

When your return request is approved, you will be notified via email. If your return request is not approved following the inspection, the reason for rejection will be communicated to you and the product(s) you sent will be returned to the delivery address you provided.