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You can exchange the products you purchased from Vakko Online Shop from our stores. The exchange of the products you purchased from our website cannot be done through our Online Shop. Cosmetics, food, evening dresses, underwear, swimwear / bikinis, jewelry accessories products cannot be changed.

In line with covid 19 measures, refunds of invoices issued issued between 1 April and 31 May has been extended to 60 days. You can return the product you purchased with your invoice with our contracted cargo companies within 60 days (2 month) from the invoice date. Cosmetics, food, evening dresses, underwear, swimwear / bikini, jewelry accessories can not be returned.

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