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DELIVERY & RETURN

STANDARD DELIVERY
In standard shipping options, your orders are delivered to the address you specify via Yurtiçi Kargo. Shipping is free for your orders of 250 TL or more, and 9.90 TL for your orders below 250 TL.
SAME DAY DELIVERY
Same day Delivery (Hoopkapıda) option becomes active if the delivery address is Istanbul and the selected products are added to the basket.
Same day Delivery (Hoopkapıda) product orders can be placed until 14:30 on other days except Sunday and public holidays.
Same day Delivery (Hoopkapıda) option becomes active in the cargo information section after the delivery address is selected.
Same day Delivery (Hoopkapıda) option can be used for orders placed before 14:30 on weekdays and Saturdays.
Deliveries are made until 23:59 on the day of the order. If our customer cannot be reached, the order will be redistributed the next day.
It is not possible to return by courier at Hoopkapı. Returns can be made free of charge with Yurtiçi Kargo and Ups Cargo.
The fee for your fast-delivered shipments to be made by Hoopkapıda company is 29.90 TL. Express delivery option is not available for Outlet, selected Vakko Chocolate, certain Home products.


EXCHANGES & RETURNS WITHIN 30 DAYS
You can return the product you purchased from the Vakko Online Shop site with your invoice within 30 days (1 month) from the invoice date, exchange it for another product of the same amount from Vakko stores, and get an exchange card.
For product return and exchange, the product must be applied with the delivery note or invoice, the product must be unused, the original packaging must be intact and it must be delivered with all its accessories as it reaches you.
You can return your products with Yurtiçi Cargo and UPS Cargo free of charge, we do not have a return option with Hoopkapıda.
PRODUCT EXCHANGE
The products you have purchased from Vakko Online Shop can only be exchanged at our Vakko stores. If there is no Vakko store you can go to in your area, you can send the product to our return address for your return request by filling out the return form on the back of the delivery note sent with your products.
For detailed information, you can visit our frequently asked questions page.