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DELIVERY

Your orders are delivered to your address via Yurtiçi Kargo.

Shipping is free for orders over 250 TL, and the shipping price is 9,90 TL for orders of 250 TL and less.


The fee for your shipments with fast delivery to be made by Hoopkapida company is 19.90 TL. There is no fast delivery option for Outlet, selected Vakko Chocolate and certain Home products. Your orders with fast delivery that you place before 14:30 on weekdays and Saturdays will be delivered within the same day.


Orders you place between May 11 and May 17 will start shipping as of May 17, due to the holiday in Turkey.


EXCHANGE & REFUND WITHIN 60 DAYS

In line with the measures taken within the framework of Covid-19, the refunds of invoices issued between 1 April and 31 May have been extended to 60 days from the date of invoice cutting.


You can return the product you purchased from the Vakko Online Shop site with your invoice within 60 days (2 month) from the invoice date, exchange another product with the same amount from Vakko stores, and receive an exchange card.


For the return and exchange of the product, it is absolutely necessary to apply with the delivery receipt or invoice of the product, the product must be unused, its original packaging is intact and delivered with all accessories as it reaches you.


You can return your products free of charge with Yurtiçi Kargo and UPS Cargo. We do not have a return option with Hoopkapıda.


PRODUCT EXCHANGE

The products you buy from Vakko Online Shop are exchanged only at our Vakko stores. If you do not have any Vakko store in your region, you can send the product to our return address for your return request by filling out the return form on the back of the delivery note sent with your products. For detailed information, you can visit our frequently asked questions page.