Return & Exchanges

Return & Product Exchange Terms

Return & Exchange Conditions

You may return products purchased from Vakko Online Shop within 30 days (1 month) of the date of purchase to the Vakko store nearest to you. Items purchased from Vakko Online Shop can be exchanged in Vakko stores. Products purchased from the Outlet section of Vakko Online Shop can be exchanged only at Outlet stores.


Items that are used, whose original packaging is damaged, or that are not in fully re-salable condition will not be accepted for return. You must present the original invoice belonging to your item(s) and its copies to be able to request a return. Items without an invoice will not be accepted for return.


Returns and exchanges will not be accepted for cosmetics, food, evening dresses, underwear, jewelry, accessories, wedding dresses, and bridal accessories. Swimwear sub-group products are exchanged and returned within 14 days, provided that the hygiene label has not been removed. For product returns for which the sales invoice is issued corporately, a return invoice must be issued to us. Products for which a return invoice is not issued cannot be processed.


Shipping costs for products you wish to return are covered by Vakko. You can return your products free of charge with Yurtici Kargo or MNG Kargo.


 To be exempt from shipment fees, you must send your products to our return address through one of our contracted cargo companies. For returns shipped through other cargo companies, the shipment fees will be incurred by the customer. Returns shipped with cash on delivery will not be accepted.

Return Address:


Vakko Online Shop

Koza Mah. 1673 Sok. No:125 34517

Esenyurt, Istanbul


Free Shipment Codes


Yurtici Kargo Customer Return Code: 466946081

MNG Kargo Customer Return Code: 44971313

Returns cannot be made unless the delivery slip, printed invoice, or exchange card belonging to your purchase is presented. Products must be returned unused, with their original packages and tags, and in the same condition they were delivered, with all accessories and components intact.


Returned items will be inspected by authorized personnel for deformities or damages caused by misuse. If the products are approved, your refund will be issued to your credit card within 10 business days of our receipt of the products. You will receive an email confirmation when your return has been approved. If your return is not approved after inspection, you will be notified of the reason and the product(s) you sent for return will be delivered back to your shipping address.