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TERMS OF USE

VAKKO GREECE E-COMMERCE WEBSITE

These Terms of Use govern the access to and use of the www.vakko.com/en-gr/ e-commerce website ("www.vakko.com/en-gr/") provided by Vakko Investment Single Member Société Anonyme ("Vakko Investment Single Member Société Anonyme") with the company information provided in the Website, including all related services, features, and functionalities offered through the Website and its integration with physical stores.

1. GENERAL PROVISIONS

  1.     1. Applicability of Vakko Terms of Use

By continuing to use the Vakko Website, users acknowledge that they have read, understood, and agreed to be bound by these Terms of Use. Vakko reserves the right to modify these Terms of Use as necessary. Continued use of the Website after modifications have been made constitutes acceptance of the updated Terms of Use. If a user disagrees with any modifications, they must discontinue use of the Website immediately.

1. Modifications to the Terms of Use

Vakko reserves the right to update or modify these Terms of Use as necessary to reflect changes in laws, technological advancements, or service improvements.

Users are encouraged to periodically review these Terms of Use. If a user does not object to communicated Terms of Use, the updated Terms of Use will be deemed accepted. If a user objects, Vakko reserves the right to restrict or terminate access to the Website and its services.

        2. SCOPE OF SERVICES

The Vakko Website provides users with access to luxury fashion products and related services, including but not limited to:

  • Browsing and purchasing luxury clothing, accessories, and other products,

  • Creating and managing user accounts,

  • Purchasing products over Website and tracking order status as well as history,

  • Accessing personalized recommendations based on user preferences and past interactions,

  • Enjoying additional rights and benefits which may be provided by Vakko

within the limits of technical and operational feasibility. Users are responsible for ensuring they have compatible device and internet access, as Vakko does not provide these resources. Users must comply with these Terms of Use and all applicable laws while using the Website.

1. Website Availability and Adjustments

Vakko may update, enhance, terminate or modify its Website to improve user experience or comply with technological advancements. Users acknowledge that:

  • Temporary Website downtime may occur due to maintenance or system updates,

  • Vakko does not guarantee uninterrupted access to its Website,

  • No claims can be made against Vakko for service disruptions including but not limited to inconvenience, dissatisfaction, or indirect costs.

3. ACCOUNT REGISTRATION

     1.Registration and Account Security

In order to use Website fully, users must create an account by providing accurate and up-to-date information. The following information is mandatory:

  • Full name

  • Email address

  • Delivery address

  • Phone number

Optional information may include birth date, preferred communication channels, and style preferences. Incorrect or misleading information or creating a user profile without legal competence may result in restricted access or account termination. Users are responsible for keeping their login credentials confidential and must not share their account details with third parties. Vakko is not responsible for lack of personal security over users' information or cannot be held responsible due to personal security over users' information.

If users suspect unauthorized access to their account, they must notify Vakko immediately at [ ].

     2. Account Suspension and Termination

Vakko reserves the right to temporarily suspend an account or in cases of serious violations, Vakko may permanently restrict or delete an account if there are reasonable indications of:

  • Unauthorized or fraudulent activities,

  • Violations of these Terms of Use,

  • Misuse of the Website to place or alter orders fraudulently,

  • Attempts to access another user's information,

  • Sharing or misusing account details for unauthorized access.

Users agree that this is not an exhaustive list and Vakko may include different actions in the future. Also, Vakko may retain certain data after account deletion if required by applicable laws, regulatory requirements, or fraud prevention policies.

4. USE OF THE VAKKO WEBSITE

    1. User-Generated Content

If the Vakko Website allows users to submit reviews, comments, or other content, such content must not:

  • Include defamatory, obscene, or offensive language,

  • Promote violence, discrimination, or illegal activities,

  • Contain false or misleading information,

  • Infringe upon third-party intellectual property rights.

Vakko reserves the right to review, modify, or remove any user-generated content that violates these guidelines.

Vakko shall anonymize user information as much as possible. However, Vakko cannot be held responsible if a user provides identifiable information in their reviews.

5. LIABILITY AND INDEMNIFICATION

     1. No Liability for Third-Party Content

The Vakko Website may contain links to other websites (the "Linked Sites"), which are not operated by Vakko. Vakko has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

     2. Limited Liability

Vakko, its legal representatives, and employees may be liable only for direct damages caused by Vakko only if injury to life, body, or health or intentional misconduct or gross negligence, liability under product liability laws or breach of essential contractual obligations applies, but only to the extent of foreseeable damages.

Vakko is not responsible for:

  • Temporary Website downtime due to maintenance, technical failures, or external factors,

  • Personal dissatisfaction with a purchased product,

  • Additional costs incurred due to changes in product availability,

  • Loss of profits or indirect damages resulting from service disruptions.

    3. Indemnification by Users

Users agree to indemnify and hold Vakko harmless from any claims, damages, or legal disputes arising from:

  • Violations of these Terms of Use,

  • Unauthorized resale or fraudulent product purchases,

  • Infringements on third-party rights, including copyright and intellectual property violations.

If a legal claim is made against Vakko due to a user's actions, the user agrees to cover legal defense costs in accordance with applicable laws.

6. PROTECTION OF CONTENT AND INTELLECTUAL PROPERTY RIGHTS

    1. Protection of Website Content

All text, images, videos, logos, graphics, and other content available on the Vakko Website ("Vakko Content") are protected by copyright, trademark laws, and other intellectual property rights. Users are not permitted to:

  • Copy, modify, distribute, or publicly display any Vakko Content without prior written consent,

  • Use Vakko's trademarks, logos, or branding without authorization,

  • Extract or reuse data from the Website for commercial purposes, including product resale or automated data collection.

    2. Limited License for Personal Use

Vakko grants users a non-exclusive, non-transferable, revocable license to access and use the Vakko Website solely for personal, non-commercial purposes, such as:

  • Browsing and purchasing products,

  • Managing their Vakko account,

  • Accessing personalized product recommendations.

This license does not grant users any ownership rights to Vakko Content or services.

     3. User-Generated Content

If the Vakko Website allows users to submit content (e.g., reviews, comments), users grant Vakko a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute this content for service improvement, marketing, or other operational purposes. By submitting content, users confirm that they have the necessary rights to the material they provide, that their content does not infringe on any third-party intellectual property rights, and that it complies with the Terms of Use. Vakko reserves the right to review, modify, or remove user-generated content that violates these guidelines.

     4. Third-Party Rights and Permissions

Users must ensure that any photos, videos, or text they may be granted right to upload do not violate third-party rights. If any third-party claims are made against Vakko due to user-uploaded content, the user is responsible for resolving such claims.

7. TERM AND TERMINATION

     1. Duration of Agreement

These Terms of Use apply indefinitely as long as the user accesses or uses the Vakko Website.

      2. User-Initiated Termination

Users may terminate their account and discontinue using Vakko Services at any time by:

  • Deleting their account via the Vakko Website,

  • Requesting account deletion by contacting.

     3. Effect of Termination

Upon termination:

  • The user loses access to their Vakko account,

  • Vakko may retain user data as required by legal obligations or for fraud prevention.

    1. Complaints Procedure

If users have a complaint about products or services, they may:

  1. Contact Vakko customer service at [customer service email/phone]

  2. Submit a complaint through the official complaint form available in physical stores

  3. File a complaint with the Greek Consumer Ombudsman (SYNIGOROS.gr)

Vakko will respond to all complaints within 30 calendar days as required by Greek law.

8. FINAL PROVISIONS

      1. Applicable Law

These Terms of Use are governed by and construed in accordance with the laws of Greece, excluding conflict of law principles.

For any legal disputes arising from the use of the Vakko Website, the place of jurisdiction shall be the courts of Athens, Greece, unless mandatory consumer protection laws require otherwise.

     2. Place of Performance and Jurisdiction

The place of performance for all services and payments under these Terms of Use is Athens, Greece. In case of any cross-border transactions, Vakko reserves the right to determine the appropriate jurisdiction for enforcement purposes in accordance with applicable Greek laws.

3. Assignment of Rights

Vakko reserves the right to transfer or assign its rights and obligations under these Terms of Use to a third party. Users will be notified at least four weeks in advance if such a transfer occurs.

    ​​​​​​​4. Severability Clause

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be replaced by a legally valid one that most closely aligns with the original intent of the clause.

      ​​​​​​​5. Contact Information

For questions regarding these Terms of Use or to report violations, users may contact Vakko at:

  • Email: 

  • Phone: 

  • Address: 

Last updated: May 2025